Privacy Policy

The following statement explains our policy regarding the personal information we collect about you.

1. Introduction

This policy covers Proxama’s use of personal information collected from users of this site. The policy also gives you information about cookies; Proxama and third parties’ use of cookies; and how you may reject such cookies.

From time to time, you will be asked to submit personal information about yourself e.g. name and email address, in order to receive or use services on our website.

By entering your details in the fields requested, you enable Proxama and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information, Proxama will act in accordance with current legislation and aim to meet current internet best practice.

2. Visitor information

During the course of any visit to proxama.com, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies enable website publishers to do useful things like find out whether the computer (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Information supplied by cookies can help us to provide you with a better online user experience and assist us to analyse the profile of our visitors. For example, if on a previous visit you went to our CardGateway™ page, we might find this out from your cookie and highlight mobile payment information on your second and subsequent visits.

3. What is a cookie?

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Many sites do this whenever a user visits their website in order to track online traffic flows.

Cookies record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the proxama.com features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

If you have set your computer to reject cookies you can still browse proxama.com anonymously until such time as you wish to register for proxama.com services. For further information on cookies please visit http://www.aboutcookies.org

4. Use and storage of your personal information

When you supply any personal information to Proxama we have legal obligations towards you in the way we use those data. We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else.

In general, any information you provide to Proxama will only be used within Proxama and by its agents and service providers. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to proxama.com or otherwise engage in any disruptive behaviour on proxama.com, Proxama® can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Iinternet provider and law enforcement agencies about the content and your behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met.

If you are notified on proxama.com that your information may be used to allow Proxama to contact you for “service administration purposes”, this means that Proxama may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on proxama.com unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

5. Access to your personal information

You have the right to request a copy of the personal information that Proxama holds about you and to have any inaccuracies corrected. (We charge £20 for information requests.)

Please address requests to the Data Protection Officer, Proxama, 3rd Floor, St James Mill Whitefriars, Norwich NR3 1TN or email: hello@proxama.com).

6. Users 16 and under

If you are aged 16 or under, please get a parent/guardian’s permission beforehand whenever you provide personal information to Proxama’s website. Users without this consent are not allowed to provide us with personal information.

7. How to find and control your cookies

Some websites use technology which includes cookies. You may adjust your device’s web browser settings to refuse all cookies. However, please note that because cookies are widely used, disabling the use of cookies in your web browser may interfere with full use of various websites.

Please note, that if you use multiple browsers you will need to opt out of receiving cookies on each device and for each browser. Also, if you change devices or delete cookies from your device you will need to repeat this opt-out process.

8. List of Proxama cookies

View Proxama’s Use of Cookies.